Refunds and Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item may not be used more than 30% of the entire order and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 082 466 9554. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return on email or SMS (cellphone) will not be accepted.

You can always contact us for any return questions at debbie@fougrow.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you are eligible for an exchange, we will inform you over email or SMS.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Again, we take NO responsibility for orders that are lost or damaged by the shipping company. However, we will do our utmost best to pack and send it as secure as possible.